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LAX Meet & Greet Service

 

A Travelers Aid Tradition

If you have a relative or friend traveling through Los Angeles International Airport (LAX) who needs help making his or her connection, please consider our Meet and Greet service. A Travelers Aid Society of Los Angeles (TASLA) representative will meet the passenger at the arrival gate and escort him or her to connecting flights or to other transportation services at the airport. Our representatives will be wearing a red blazer with a blue Travelers Aid armband and hold a sign with the passenger's name on it.

 

Of the 41,988 hours of service that our volunteers logged last fiscal year,

we provided 152 "meet and greets" from July 2003 - June 2004.

 

"…I thank Emily Kelly for arranging the meet and greet service for my mom’s flight transfer. [My mom] does not know any English at all. A Volunteer waited for her outside the exit at the International terminal. I am very grateful for your help." [Daughter of a Chinese traveler]

 

Here’s How It Works

All Meet and Greets must be arranged at least 72 hours in advance. Although our services to travelers are free, we do suggest a $35 tax-deductible donation per Meet and Greet event.

Our volunteers do not accept gratuities.

 

Meet and Greet service hours

Monday through Friday, 8:00am to 8:00pm

(traveler must arrive at LAX after 8:00 am and before 8:00 pm)

Saturday and Sunday, 10:00am to 7:00pm

(traveler must arrive at LAX after 10:00 am and before 7:00 pm).

 

The information we require

Complete flight itinerary, including: airline name; all flight numbers; and all arrival and departure times and locations. Name and pertinent information of the traveler being met, including: name; gender; age; ethnicity; and a physical description. Any special needs that the traveler may have such as: a physical or mental disability; elderly; or limited English proficiency. Although most TASLA representatives are not bilingual, they do have access to interpreters through the AT&T Language Line as needed.

 

"…Thank you so much for your help in meeting my mother when she arrived in Los Angeles from Sydney, to find that her connecting flight to Portland had been cancelled. It was a great relief to me to know that you would be able to tell her what the alternative plans were. Your volunteers are wonderful. Please accept this small donation in gratitude for your work and the peace of mind it brings to so many with travel difficulties." [Son of an American traveler to Australia]

 

From the person arranging the Meet and Greet we require:

your name; relationship to the traveler; address; email address;

and a phone number where you can be reached during the time of the service.

 

Here’s the Fine Print

TASLA or its representatives cannot presume to place themselves in the role of parent or guardian.  TASLA representatives cannot sign papers or documents relating to travel for unaccompanied minor children under any circumstances.

 

We are unable to assist children ages 12 and under who are not accompanied by an adult. If you have a child under the age of 12 who is flying alone, please contact your airline for assistance.  TASLA cannot assist minors who are required by their airline to use the airline’s unaccompanied minor service.  Children 12 and younger are typically required to use the unaccompanied minor service, but age restrictions vary between airlines.  Please consult your airline regarding its policy.

 

TASLA representatives are not permitted to push wheelchairs or baggage carts and are not permitted to carry luggage or children. Travelers who need wheelchairs should contact the Passenger Service Department of their arrival airline. If a traveler needs help transporting luggage, a TASLA representative will assist in arranging a Skycap/Porter or in securing a luggage cart for traveler's convenience.

 

TASLA is unable to assist travelers in the customs area. Only airline and customs personnel are allowed in the customs area. To arrange for assistance with customs, please contact your arrival airline.

 

To Request a Meet & Greet

Please contact TASLA-LAX during office hours, Monday-Friday, 8:30 am-5:00 pm PST. 310/646-2270; Fax: 310/646-1801. 

DISCLAIMER: Travelers Aid Society of Los Angeles offers the Airport Meet & Greet program as a public service. It is the responsibility of the traveler to ensure that all travel information is current and accurate. TASLA is not responsible for missed flights, lost luggage or any other loss or injury. If a traveler, due to a delayed flight or other unforeseen circumstances, misses his or her connection the traveler is responsible for any costs incurred either for accommodations or for other expenses.